The phone card record is also updated to show that the card is “Used”. All Digicel customer telephone numbers begin with the prefixes: 301, 302, 303 or 304. All Flow customer telephone numbers begin with the prefixes: 601, 602, 603, or 604. All other numbers should be treated as invalid.

INSTRUCTIONS TO CANDIDATES

ANSWER ALL QUESTIONS

Add Credit: To add the call credit, the user dials asterisk, one, two, one, asterisk, followed by the 13-digit card number followed by another asterisk then the customers number, then lastly the number sign: *121*[card number]*[customer telephone number]# e.g. *121*123456789012*8766031234#. All other formats are invalid. When credit is added, the customer’s account gets updated with the appropriate amount.

The phone card record is also updated to show that the card is “Used”. All Digicel customer telephone numbers begin with the prefixes: 301, 302, 303 or 304. All Flow customer telephone numbers begin with the prefixes: 601, 602, 603, or 604. All other numbers should be treated as invalid.

Check Balance:

he customer is able to check their balance by dialing asterisk, one, two, zero, asterisk, followed by the customers number then lastly the number sign: *120*[customer telephone number]# e.g., *120*8766031234#. The system will parse the string entered, to determine which service provider’s phone credit file to check, based on the customer’s telephone prefix.

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